I2 Kids offers a money back guarantee on all our products. If you have received an item which is incorrect, damaged, or not suitable, we would be more than happy to offer a replacement on the product or refund within 7 days.  Please contact i2 kids by email at on instructions on how to return your product. You will be issued with an authorisation number and an address on where to return it.  Please allow 5 days following receipt of item for your refund.
* All returns must be made within seven days of receiving the item.

* Refunds for change of mind purchases are for the product price only (less shipping charges) as long as product is returned in its original saleable condition.  Return postage cost will be the responsibility of the purchaser.

*If your item arrives damaged or faulty, does not correspond with its description, or is not what you ordered we are happy to offer a refund or replacement and will cover the cost of the return postage. Please contact us immediately to report any damaged or faulty products.

*Reasonable care of the items in your possession must be taken which includes packaging the item for return to prevent damage.